Refund policy

Returns

1.1 Should you not be satisfied with any Item/s purchased on our website, you may return for refund, credit or exchange unused Items in a saleable condition within 30 (thirty) calendar days, either directly to one of our physical stores, subject to producing proof of purchase (invoice), or via our courier services. Returns may be conditional upon you submitting photographic proof of the quality issue or defectiveness of the Product before we will approve the refund.

1.2 Should any Items purchased on our website be defective, these Items, if unaltered, may be returned for refund, replacement (where stock is available), within 30 (thirty) days of the purchase date, subject to producing proof of your purchase (invoice). Longer warranty periods or conditions offered by producers or distributors may be stipulated on these Items, in which case these warranty periods and conditions will apply.

1.3 Due to health reasons we do not accept returns on items such as costumes, underwear and earrings.

1.4 Please refer to our online Delivery and Returns Policy in our FAQs for further details, which are incorporated into these T&Cs by reference.

 

What are my delivery options?

Minimum purchase of R150 is required.

Delivery only to main city centres and regional outlying areas. Our Standard Delivery times are within 5-7 working days from dispatch for main centres and within 10 working days to regional outlying areas.

Main Centres: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley.  

 

How much does delivery cost?

 Standard Delivery – A minimum purchase of R150 is required for all deliveries.  A small fee of R50 applies for all deliveries, which is applicable to all areas in the main city centres and regional outlying areas within South Africa with the exception of remote rural areas.

 

Where can your order be delivered?

 We will only deliver to a physical address, and not a P.O. Box number. We require that each and every delivery be signed for, as proof of delivery.

 

How long does delivery take?

 Our speedy drivers will deliver your order during office hours, Monday to Friday, 8am to 5pm. Clothing Junction wants to deliver on time as promised within the stipulated time frame. However, things happen, and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

 

Deliveries

The delivery fee will be displayed during the ordering checkout process, but before checkout has been finalised.

We will notify you via email as to the process of your Order, and you will also be able to track Order on our Website.

Upon delivery or collection of your Order a delivery/collection note will be issued for signature, reflecting the Items that are being delivered or collected, delivery fees, Value-Added Tax and the amount paid.

You should always check that the Items being collected or delivered are correct and are free from any defects. Should the packaging be damaged and you accept the Order without fully inspecting the Items you should add a note on the delivery note stipulating that the packaging was damaged or the items were not inspected. Where there is an issue with the Items detected after acceptance of the Order, you should notify us via email without delay in order for us to be aware of any issues with the Items and in order for arrangements to be made for the items to be returned and refunded.

Although reasonable care shall be taken, we cannot accept responsibility for incorrect delivery details that have been provided to us, or if an unauthorised person at your chosen delivery address accepts delivery of your Order, as we do not verify the identity of the person who signs the delivery note at the delivery address.

After 2 (two) failed attempts to deliver your Order to you at your chosen delivery address via our courier services, your Order shall be returned to us, and the purchase shall be reversed after the cost of the second delivery has been deducted.

For purposes of this clause “we, us, our” shall include any agent or independent contractors who may be responsible for delivery on behalf of us which shall also include the courier services.

 

Returns

 Should you not be satisfied with any Item(s) purchased on our website, you may return for refund, credit or exchange unused Items in a saleable condition within 30 (thirty) calendar days, subject to producing proof of purchase (till slip) via our stores.

Alternatively, you can choose to return via courier for a collection fee of R75. If you wish to exchange your items, you will incur a further R50 for the new delivery. Please phone 031 2744302 or email online@cjunction.co.za for further assistance.

Should any Items purchased on our website be defective, these Items, if unaltered, may be returned for refund or replacement (where stock is available).

Due to health reasons we do not accept returns on items such as costumes, socks, underwear and jewellery.

 

Cancellations

 You may cancel your Order prior to us sending you the Order shipping notification. Should you cancel Orders after we have sent out the Order shipping notification, a shipping fee will be deducted from your refund.